Led a segment of the in-house team, driving key initiatives and collaboration.
Key Projects & Contributions:
In-House Services & Enterprise Services Support
Collaborated with commercial and corporate teams to deliver in-house and enterprise-level technical services tailored to business needs.
Successfully deployed multiple replications of the Integrated Network Management System (INMS) database to support operational scalability and fault tolerance.
Biometric SIM Registration System
Played a key role in the nationwide biometric SIM registration rollout, aligning with government regulatory requirements.
Conducted R&D for biometric verification by integrating with the Government Election Commission (EC) API for fingerprint data matching.
Generated automated biometric reports to support operations and regulatory compliance:
Daily Biometric Report for new customer verifications.
Summarized Biometric Verification Report for high-level insights.
Dump Reports for:
Specific Dates
Corporate Customers
Pilot Phase (Hourly & Daily)
API Health Monitoring & Alert System
Designed and implemented a real-time API health monitoring system for the Election Commission API.
Developed scripts to:
Monitor internal queues for New Registrations and Re-Verifications.
Trigger automated SMS and email alarms based on health status detection.
Defined categorized status levels with actionable alert messages: EC System Down!, EC System and/or Local Service Down!, Local Service Down!, Entry System Down!, and EC System UP! (for recovery alerts).
SMS Communication Backend for New Customers
Developed the initial backend engine for SMS communication to new customers.
Engine capabilities included:
Pulling customer data from network storage.
Evaluating dynamic rule sets stored in a database.
Sending targeted SMS messages based on predefined rules and criteria.
CRM System (MinSAT) Enhancements
Contributed to the development and enhancement of MinSAT, the CRM platform for customer agents and administrators.
Features delivered:
Customer View Module for agents, enabling access to:
MSISDN information (Main balance, Data Accounts, Offer tags, etc.)
Biometric status and related data operations.
Admin Module to support:
Add/Edit/Remove operations on Data Accounts (DA), offers, and more.
Resolution of customer-specific issues and adjustments due to system glitches or complaints.
