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ORCASign in with ORCA

Solution Architect Senior Manager
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OrangeToolz

March 9, 2023 - February 5, 2025
Led the architecture and delivery of high-impact automation tools, monitoring systems, and infrastructure upgrades across Pantheon-hosted WordPress environments, enhancing performance, quality assurance, and operational visibility.

Key Projects & Contributions:

Automated 404 Error Detection Tool

Content Change Update Report with Alert and ClickUp Task Automation

WordPress Fixed Version Plugin Status Checker

WordPress Vulnerable Plugin Checker

WordPress Updatable Plugin Checker

Domain Expiration Monitor

Page Speed Performance Monitoring Automation

Developed Human Resource Management Solution

Office Network Infrastructure Upgrade

Leadership & Quality Oversight:

  • Provided strategic technical guidance to cross-functional teams across multiple projects.
  • Ensured development aligned with best practices, coding standards, and performance benchmarks.
  • Established KPI-based performance evaluation systems to drive continuous improvement.
  • Maintained a culture of engineering excellence, team accountability, and high-quality output.

Director
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TagIT Solutions

April 2020
Involved in the development, enhancement, and maintenance of ORCA (Old Rajshahi Cadets Association) platform, and contributed to critical public health tech by developing the API backend for COVID-19 Self Reporting Service.

COVID-19 Self Reporting Service:

Led end-to-end development and maintenance of ORCA Web:

Developed the ORCA mobile app:

Digital Solutions & Service Manager
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Banglalink Digital Communications Ltd

October 1, 2018 - March 1, 2023
Led the development and deployment of multiple enterprise-grade digital solutions, streamlining operations and enhancing customer experience across Banglalink’s B2B domain.

Key Projects & Contributions:

B2B Solutions:

  • Auto SMS Attendance System: Enabled automated employee attendance tracking based on predefined office locations without the need of SMS.
  • Field Force Locator: Real-time tracking of on-ground personnel.
  • Mobile Ads & SMS Broadcast: Segmented SMS marketing and mass communication campaigns.

Customer Service & Operational Tools:

  • Refund Feature for Frontline Agents: Simplified refund processing through digital workflows.
  • TPMO Web Portal: Centralized project and operation management dashboard.
  • CRM (MinSAT): Custom CRM for frontline customer agents, improving service efficiency.

Process Automation (RPA):

INMS – Integrated Network Management System:

  • Alarm Monitoring: Real-time tracking for BTS, TX Nodes, and critical infrastructure.
  • Smart Ticketing: Auto-generated tickets based on matured alarm thresholds (e.g., Mains Fail: 3 hrs, Low Voltage: 10 min).
  • Notifications & Ticket Updates: Integrated SMS/email alerts; ticket updates via USSD.
  • Comprehensive Reporting:
    • Payment & invoice processing
    • Lease and electricity bill management

Additional Projects:

  • Business Gateway: Platform for Interactive IVR and multi-channel integrations.
  • Customer SMS Communication System: Personalized new customer engagement.
  • Automated Bill Invoice System: End-to-end automation of bill generation and delivery.
  • Stolen Incident Record System: Centralized tracking and analysis of incident reports.
  • Capex Tool: Streamlined capital expenditure tracking, including budgets, line items, PR/PO management.

IT Manager
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Banglalink Digital Communications Ltd

April 1, 2016 - September 30, 2018

Led an in-house IT team, ensuring effective collaboration and performance.

Delivered, enhanced, and maintained B2B applications, O&M systems, enterprise services, in-house platforms, and databases.

Introduced new technologies and innovative solutions to align with business goals and support commercial growth within company policies.

Took critical decisions under high-pressure situations and managed resources effectively for quick issue resolution.

Key Projects & Achievements:

Location Tracking Automation for Law Enforcement Requests:

Banglalink Bulk Data Disbursement System API:

FFL Site Address Update Tool:

Product Development Senior Assistant Manager
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Banglalink Digital Communications Ltd

June 16, 2014 - March 31, 2016
Led a segment of the in-house team, driving key initiatives and collaboration.

Key Projects & Contributions:

In-House Services & Enterprise Services Support

  • Collaborated with commercial and corporate teams to deliver in-house and enterprise-level technical services tailored to business needs.
  • Successfully deployed multiple replications of the Integrated Network Management System (INMS) database to support operational scalability and fault tolerance.

Biometric SIM Registration System

  • Played a key role in the nationwide biometric SIM registration rollout, aligning with government regulatory requirements.
  • Conducted R&D for biometric verification by integrating with the Government Election Commission (EC) API for fingerprint data matching.
  • Generated automated biometric reports to support operations and regulatory compliance:
    • Daily Biometric Report for new customer verifications.
    • Summarized Biometric Verification Report for high-level insights.
    • Dump Reports for:
      • Specific Dates
      • Corporate Customers
      • Pilot Phase (Hourly & Daily)

API Health Monitoring & Alert System

  • Designed and implemented a real-time API health monitoring system for the Election Commission API.
  • Developed scripts to:
    • Monitor internal queues for New Registrations and Re-Verifications.
    • Trigger automated SMS and email alarms based on health status detection.
  • Defined categorized status levels with actionable alert messages: EC System Down!, EC System and/or Local Service Down!, Local Service Down!, Entry System Down!, and EC System UP! (for recovery alerts).

SMS Communication Backend for New Customers

CRM System (MinSAT) Enhancements

  • Contributed to the development and enhancement of MinSAT, the CRM platform for customer agents and administrators.
  • Features delivered:
    • Customer View Module for agents, enabling access to:
      • MSISDN information (Main balance, Data Accounts, Offer tags, etc.)
      • Biometric status and related data operations.
    • Admin Module to support:
      • Add/Edit/Remove operations on Data Accounts (DA), offers, and more.
      • Resolution of customer-specific issues and adjustments due to system glitches or complaints.

Product Development Assistant Manager
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Banglalink Digital Communications Ltd

January 16, 2014 - June 15, 2014
Assisted in leading a small segment of the in-house team, contributing to project execution and coordination.

Automation of Technical ERP

Key Features and Functionalities:

  • Opex & Capex Management Tool developed to integrate with Oracle ERP.
  • Automation & Summary of:
    • PR (Purchase Requisition)
    • PO (Purchase Order)
    • Line Items
    • Budgets

Dashboards and Tracking:

Reports and Analysis:

Additional Functionalities:

TAS Assistant Manager
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Banglalink Digital Communications Ltd

July 1, 2012 - January 15, 2014

Maintained INMS (Integrated Network Management System) application and database with 24/7 support, including regular backups.

Successfully developed and deployed INMS Phase II, handling requirement analysis, system architecture, database design, and full-stack development.

Delivered quarterly O&M-requested feature enhancements and updates to the INMS platform.

Generated and deployed monthly custom reports to support operational needs.

Automated Network Fault History database uploads; maintained and enhanced manual upload tools as backup.

Maintained and updated the Service Affected database to support service quality analysis and reporting.

TAS Senior Engineer
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Banglalink Digital Communications Ltd

October 16, 2011 - June 30, 2012

Developed automation for Network Availability and Day-wise Downtime Reports using reference files and existing alarm databases.

Maintained the INMS application and database with 24/7 support.

Delivered on-demand reports to fulfill management and operational needs.

Enhanced INMS functionality by implementing new features to support NOC (Network Operations Center) activities.

Supervision Senior Engineer
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Banglalink Digital Communications Ltd

July 1, 2011 - October 15, 2011

Developed the first phase of the Service Affected Report preparation tool to streamline reporting.

Designed and implemented an automated MTTR delay calculation algorithm, reducing manual effort by 60%.

Introduced a Preventive Maintenance (PM) entry system to filter irrelevant alarms during PM and log post-PM alarm activity for weekly reporting.

Supervision Engineer
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Banglalink Digital Communications Ltd

January 3, 2010 - June 30, 2011

Designed and developed INMS (Integrated Network Management System) Phase I, featuring alarm monitoring, ticketing workflow (Open → Assign → Working → Final →

Close), and department-based access control.

Implemented office-wise segregation and on-call roster integration to automate ticket assignments.

Built an SMS broadcast panel for instant notifications to key Operations and Management personnel.

Generated critical network performance reports: Daily Service Affected, Weekly/Monthly Availability, Day-wise Downtime, and MTTR.

Developed a web-based alarm monitoring system with both auto and manual upload capabilities.

Senior Software Engineer
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Athena Software Associates

December 1, 2008 - December 20, 2009

Requirement analysis, design and development with DB design of web application.

Use case analysis and use case diagram.

Developed custom components, plugins, and modules in Joomla, ensuring scalable and maintainable CMS-based solutions.

Major Projects:

  • UNB Connect
  • Quran and Tafsir

Software Developer
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Soltius InfoTech Bangladesh Ltd

June 7, 2008 - November 30, 2008

Designed a handy & speedy RSS Parser Class in PHP.

Developed few JavaScript library

  • Simple Ajax
  • Easy Validate
  • Auto Complete

Senior Web Developer
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Launch Interactive Media

January 5, 2008 - June 3, 2008

Developed and maintained web applications using Joomla, Zen Cart, and PHP

Created a Mood Tracking System with dynamic graphs and Flash Charts

Built a script to send SMS alerts via Web SMS Gateway

Implemented Open SEF for Search Engine Friendly URLs

Designed a web-based Event Calendar with a modern, interactive UI

Programmer
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Edicte Tech Solutions

November 1, 2007 - January 3, 2008

Worked as a Joomla and PHP developer.

Processed huge large CSV data, transform with Business Logic and load them to Database.

Created Nearby Geographical search (within meters/miles).

Developed payment API for Authorized.net.

Research And Teaching Assistant
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Islamic University of Technology

January 2007 - September 2007

Served as a Research/Teaching Assistant to Prof. Dr. A. K. M. Sadrul Islam during my M.Sc. Engineering program.

Assisted in academic instruction, lab supervision, and research activities, contributing to projects in energy systems and sustainable engineering.

Course Instructor of Windows Server 2003 System & Network Administration
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Bangladesh Army - Freelance

October 2006 - November 2006
  1. Conducted comprehensive training sessions on Windows Server 2003 System and Network Administration for a team within the Bangladesh Army.
  2. Delivered in-depth instruction on:
    1. Installation, configuration, and maintenance of Windows Server 2003 operating systems.
    2. Network administration tasks including user management, group policies, and security protocols.
  3. Designed hands-on exercises and practical demonstrations to reinforce learning and build real-world skills.
  4. Enabled trainees to:
    1. Manage and maintain server infrastructure.
    2. Troubleshoot common system and network issues.
    3. Optimize system performance for reliability and efficiency.
  5. Empowered the team with the necessary knowledge and expertise to oversee network environments effectively, enhancing operational capability.

Software Developer
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Bangladesh Development and Data Processing

May 2006 - August 2006

Developed custom extension plugins for MicroStation J (CAD software) to enhance functionality and automate repetitive tasks.

Improved user efficiency by integrating tailored tools for specific design and drafting needs, leveraging MicroStation’s API

Lead Software Developer
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Asiatic Society of Bangladesh - Freelance

October 2005 - May 2006

Team Lead of desktop application Banglapedia 2.0.0.

Designed the Interface of Banglapedia 2.0.0 in Visual Basic.

Designed frequency weighted search indexing.

Performed content encryption to protect unauthorized copy from CD.

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