Led the development and deployment of multiple enterprise-grade digital solutions, streamlining operations and enhancing customer experience across Banglalink’s B2B domain.
Key Projects & Contributions:
B2B Solutions:
Auto SMS Attendance System: Enabled automated employee attendance tracking based on predefined office locations without the need of SMS.
Field Force Locator: Real-time tracking of on-ground personnel.
Mobile Ads & SMS Broadcast: Segmented SMS marketing and mass communication campaigns.
Customer Service & Operational Tools:
Refund Feature for Frontline Agents: Simplified refund processing through digital workflows.
TPMO Web Portal: Centralized project and operation management dashboard.
CRM (MinSAT): Custom CRM for frontline customer agents, improving service efficiency.
Process Automation (RPA):
INMS – Integrated Network Management System:
Alarm Monitoring: Real-time tracking for BTS, TX Nodes, and critical infrastructure.
Smart Ticketing: Auto-generated tickets based on matured alarm thresholds (e.g., Mains Fail: 3 hrs, Low Voltage: 10 min).
Led a segment of the in-house team, driving key initiatives and collaboration.
Key Projects & Contributions:
In-House Services & Enterprise Services Support
Collaborated with commercial and corporate teams to deliver in-house and enterprise-level technical services tailored to business needs.
Successfully deployed multiple replications of the Integrated Network Management System (INMS) database to support operational scalability and fault tolerance.
Biometric SIM Registration System
Played a key role in the nationwide biometric SIM registration rollout, aligning with government regulatory requirements.
Conducted R&D for biometric verification by integrating with the Government Election Commission (EC) API for fingerprint data matching.
Generated automated biometric reports to support operations and regulatory compliance:
Daily Biometric Report for new customer verifications.
Summarized Biometric Verification Report for high-level insights.
Dump Reports for:
Specific Dates
Corporate Customers
Pilot Phase (Hourly & Daily)
API Health Monitoring & Alert System
Designed and implemented a real-time API health monitoring system for the Election Commission API.
Developed scripts to:
Monitor internal queues for New Registrations and Re-Verifications.
Trigger automated SMS and email alarms based on health status detection.
Defined categorized status levels with actionable alert messages: EC System Down!, EC System and/or Local Service Down!, Local Service Down!, Entry System Down!, and EC System UP! (for recovery alerts).
SMS Communication Backend for New Customers
CRM System (MinSAT) Enhancements
Contributed to the development and enhancement of MinSAT, the CRM platform for customer agents and administrators.
Features delivered:
Customer View Module for agents, enabling access to:
MSISDN information (Main balance, Data Accounts, Offer tags, etc.)
Biometric status and related data operations.
Admin Module to support:
Add/Edit/Remove operations on Data Accounts (DA), offers, and more.
Resolution of customer-specific issues and adjustments due to system glitches or complaints.
Designed and developed INMS (Integrated Network Management System) Phase I, featuring alarm monitoring, ticketing workflow (Open → Assign → Working → Final →
Close), and department-based access control.
Implemented office-wise segregation and on-call roster integration to automate ticket assignments.
Built an SMS broadcast panel for instant notifications to key Operations and Management personnel.
Generated critical network performance reports: Daily Service Affected, Weekly/Monthly Availability, Day-wise Downtime, and MTTR.
Developed a web-based alarm monitoring system with both auto and manual upload capabilities.
